By Elizabeth Hutchinson In my school librarian background, professional development was neither valued nor recognized, so it may be surprising that my career is now based on providing training for the very type of professional I used to be. If your place of employment doesn’t recognize or value your professional development, and your opportunity for… Read More »
Working with clients
By Denise Carter Key to delivering a quality project for a client is making sure that I am answering the right question. That isn’t always as straightforward as it seems. Experience has taught me that the initial question the client asks is often not the one they really need answering.
By Rhonda L. Bowen After the cancellation of the AIIP 2020 conference, Elizabeth Suarez, the designated keynote speaker, presented a webinar called Effective Leadership during Difficult Times. She began the session by asking participants: “What keeps you up at night?” “What is the one thing that could help you stop this worry?” “What can we… Read More »
By Connie Clem, Clem Information Strategies How has the COVID-19 pandemic affected AIIP members and their businesses? In a recent survey, 59 AIIP members shared what’s happening in their businesses, and several themes emerged from the results: Theme 1: Virtuality As business adapts to connecting more virtually, AIIP members are already comfortable there. Some are… Read More »
by Mary Ellen Bates, Bates Information Service One of the issues that come up frequently in conversations with fellow infopreneurs is how to deal with difficult clients. They come in all sizes and styles—the never-satisfied micromanager, the client who goes incommunicado, the penny-pincher who wants you to do more for less, or the one who… Read More »
Blog post by AIIP member Ellen Naylor Have you ever had to negotiate your way through a Master Service Agreement (MSA)? AIIP member Ellen Naylor avoided that process until a couple of years ago. In this post she shares what she has learned from her experiences with MSAs.
Amelia Kassel, President, MarketingBase, shares some tips on when to use a kill fee clause Historically, I have not used a kill fee clause. More recently I have on occasion. Without a kill fee clause, there is no protection if a client wants to stop the project before you have completed the research. This was… Read More »
Amelia Kassel, President, MarketingBase, shares some tips on how to avoid scope creep Several years ago, I went through an especially challenging exchange with a client. There were more than 50 emails back and forth over four months. Afterwards I thought, “Wow, next time I’m going to add another $1,500 to the project to cover… Read More »
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Copyright © 2025 All Rights Reserved