In your bio, you describe yourself as a content strategist who focuses on customer service knowledge management. In two sentences, what do content strategists do? Working as a content strategist in a customer service setting is analogous to being an air traffic controller who is focused on content development instead of planes. As the company… Read More »
Author Archive for AIIP – Page 4
By Gillian Clinton Editors note: This is part of our “Retirement” series to address challenges and opportunities many of our members facing retirement are experiencing. My path to retirement has been a slow and gentle one. I enjoy learning – I have degrees in Aerospace Engineering, History, and Information Studies – and, while I no… Read More »
By Susan Baerwald Editor’s Note: This is a great example of copyright issues we can all potentially face and a shining example of AIIP’s community coming to the rescue. I’d like to share the story of my recent experience with Copytrack, a Berlin-based company that enforces image rights, in hopes that it might benefit others… Read More »
Editors note: This is part of our “Retirement” series to address challenges and opportunities many of our members facing retirement are experiencing. By Ulla de Stricker Chances are, the last several decades of your life were whirlwinds of client work, volunteer work, family activities, and much more. There would have been no chance whatsoever for… Read More »
Dr. Michael Ridley is Librarian Emeritus at the University of Guelph where for many years he was Chief Information Officer (CIO) and Chief Librarian. Dr. Ridley will be presenting on Human-centred explainable AI at AIIP25 on Thursday, April 10 at 3 pm EDT. Ahead of that presentation, he was kind enough to answer a few… Read More »
By Yvonne Davis Competitive intelligence is a process for evaluating your organization and its business position within a given industry. Before there is a collective “throwing of hands in the air” and saying we are not Procter & Gamble or Nvidia (big companies familiar with their competitors), let’s take a look at some of… Read More »
Editor’s note: Occasionally we post legacy content that is still relevant today. Enjoy this piece By Kelly Schrank. Before I get started, I want to offer this disclaimer: I know that lots of people like checklists! People have TO-DO lists for daily tasks, they have packing lists for travel, they use grocery lists. But Atul Gawande,… Read More »
By Denise Carter In today’s interconnected world, virtual networking has become an essential skill for professionals across industries. As businesses expand globally and remote work is holding ground, the ability to forge meaningful connections online is crucial for career growth and business success.
AIIP Connections Blog
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Copyright © 2026 All Rights Reserved