clients – Page 2 – AIIP Connections Blog

Managing Difficult Clients

by Mary Ellen Bates, Bates Information Service

One of the issues that come up frequently in conversations with fellow infopreneurs is how to deal with difficult clients. They come in all sizes and styles—the never-satisfied micromanager, the client who goes incommunicado, the penny-pincher who wants you to do more for less, or the one who keeps changing the scope of the project. They make us question our expertise and our value, and we wonder how we can extricate ourselves from a bad situation.

When a project diverges from plan: Lessons learned and recovery strategies

Cindy Romaine reports on a some practical tactics and strategies shared by three experienced AIIP members – Jennifer Pflaumer, Paroo, Loretta Shaw, LMRS Information Services, LLC and Jan Sykes, Information Management Services, Inc at AIIP 2019’s panel session – when a project diverges from plan.

Raise your hand if you’ve had a project that went perfectly according to plan. Not! It rarely happens. So how do you fine-tune and adjust your timeline, alter your communication strategy, and avoid scope creep so the project stays on track and the client stays in the “Win” column?

Listening for opportunity: Doing what comes un-naturally

At AIIP 2019, three AIIP members shared their top 10 ways to look for new opportunities to get new clients. Janel Kinlaw from Refining Workflow reports on important top 10 tips shared by AIIP members.

The Listening for opportunity: Doing what comes un-naturally session was a conversation between three AIIP members sharing ways to find new project opportunities as well as expanding your business.

How to bring order to digital chaos: helping clients with records management

In the past, info pros specializing in records management focussed on assisting clients to understand and apply legal requirements related to the retention and disposal of business records.

Today records management encompasses project management, digital architecture, systems analysis, information management, digital asset management as well as understanding key sharing and retention platforms, such as SharePoint.

Continue reading How to bring order to digital chaos: helping clients with records management