by Mary Ellen Bates, Bates Information Service
One of the issues that come up frequently in conversations with fellow infopreneurs is how to deal with difficult clients. They come in all sizes and styles—the never-satisfied micromanager, the client who goes incommunicado, the penny-pincher who wants you to do more for less, or the one who keeps changing the scope of the project. They make us question our expertise and our value, and we wonder how we can extricate ourselves from a bad situation.
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